To return your product, you should mail your product to: Design Skinz, 1030 McConville Road - Suite #3, Lynchburg, VA - US 24502 If you need to exchange it for the same item, send us an email at and send your item to: Design Skinz, 812 Cahill Court Danville - US 24541. We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. These are charges we cannot be reimbursed for.Īny item not in its original condition, is damaged or missing parts for reasons not due to our error.Īny item that is returned more than 15 days after delivery Think about it, we had to spend money to produce your item and ship it. Shipping charges will not be refunded on our products. There are certain situations where only partial refunds are granted: (if applicable) To complete your return, we require a receipt or proof of purchase. Custom items made specifically for you cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 15 days have gone by since your item was shipped, unfortunately we can’t offer you a refund or exchange.
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